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new Westlaw (New Zealand)

Thomson Reuters Training & Support

FAQs

Read through a list of frequently asked questions from our customers and prospects.

Product questions

Westlaw states a document is out of plan. How much does it cost to view?

Click here to view the current New Zealand pricing guide.

What are the system requirements for the new Westlaw?

System requirements for the new Westlaw are:

Supported operating systems

  • Windows 7, Windows 8.1, and Windows 10
  • Windows Vista®
  • Mac® OS 10.5 or later

Internet browser

  • Internet Explorer® 11 or later (Windows only)
  • Mozilla Firefox current version or Extended Support Release version
  • Safari® 10.0 or later
  • Chrome current version
  • Microsoft Edge current version

Other requirements

  • 1024x768 or higher screen resolution recommended
  • Adobe Acrobat Reader® 9.0 or later (some print functionality is lost with older versions)
How can I contact Thomson Reuters for help or feedback on the new Westlaw?

Contact us by one of the following methods:

  • Telephone the number on the Westlaw footer: 0800 10 60 60
  • Check the Live Chat link located in the Westlaw footer. This service is available Mon-Fri 9:00am to 4:00pm AEST
  • Click the Training & Support link in the Westlaw footer to access help guides, videos, tip and training support
  • Click the Improve Westlaw link in the footer to provide feedback
When I purchase content with PPV how long do I have access to this document?

If saved to a folder in Westlaw it can be accessed for 365 days.

If saved to an external drive, it can be accessed indefinitely.

If you chose neither of these options once you log out of a session with Westlaw the document will need to be repurchased.

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Contact our support team.

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