Please be aware some users are experiencing issues accessing Westlaw NZ at present. You may receive an error stating:

"An error has occurred.  You may be accessing from outside your organisations IP Range. If you are not IP Fixed please contact Technical Support on 0800 10 60 25 for assistance."

The issue is not effecting all users and is limited to Westlaw NZ.

If you or your colleagues experience this issue please contact Technical Care via email techcare.anz@thomsonreuters.com or phone 0800 10 60 25. Technical Care have a solution that will allow you to logon but you must contact Technical Care directly to resolve this issue.

We are investigating the cause and apologise for the inconvenience caused by this issue.

Update 4 pm 8/3/17:

We continue to investigate the cause of this issues.

If you or your colleagues experience this issue please contact Technical Care via email techcare.anz@thomsonreuters.com or phone 0800 10 60 25. Technical Care have a solution that will allow you to logon but you must contact Technical Care directly to resolve this issue.

Update 5.30 pm 9/3/17:

We continue to investigate the cause of this issues.

If you or your colleagues experience this issue please contact Technical Care via email techcare.anz@thomsonreuters.com or phone 0800 10 60 25. Technical Care have a solution that will allow you to logon but you must contact Technical Care directly to resolve this issue.

Update 4.04 pm 10/3/17:

We continue to investigate the cause of this issues.

Update 2.37 pm 16/3/17:

We continue to investigate the cause of this issues.

Update 4.10 pm 21/3/17:

We have taken steps to resolve this issue for the majority of our customers, however a small number of users continue to experience errors when accessing Westlaw NZ.

We are not able to continue offering temporary access at this time, however we can apply a fix to impacted users if they contact us directly.

If you or your colleagues experience this issue please contact Technical Care via email techcare.anz@thomsonreuters.com or phone 0800 10 60 25. Technical Care have a solution that will allow you to logon but you must contact Technical Care directly to resolve this issue.

Update 2.32pm 22/3/17:

We have implemented a permanent fix for this issue.

If you or your colleagues continue to experience this issue please contact Technical Care via email techcare.anz@thomsonreuters.com or phone 0800 10 60 25.  immediately.

We apologise for the inconvenience caused by this issue and are taking steps to avoid such incidents reoccurring in the future.