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Westlaw NZ - Post Release Issues (Resolved)

Updated as at 14/12/16

Please be aware we are currently working to resolve a number of post release issues. A small number of users have experienced the following issues.

Post Release Issues:

  • FirstPoint link showing for some users who do not subscribe to this services.
    • Workaround: None
    • Status: Resolved
  • Some users are experiencing PDF and other icons not loading. Issue is limited to older versions of Internet Explorer.
    • Fix: Upgrade to latest version of Internet Explorer or add www.westlaw.co.nz to trusted sites, click here to see how
    • Status: Resolved
  • Some users experiencing issues with pages not loading correctly. Issue is limited to older versions of Internet Explorer.
    • Fix: Upgrade to latest version of Internet Explorer.
    • Workaround: Use Chrome or Firefox
    • Status: Resolved
  • Selecting email delivery icon and ticking Content = “List of Search Results” + Format = “LINK” throws an error.
    • Workaround: Leave Content  as default  “Full Text Documents” and select Format = “LINK”
    • Status: Resolved
  • Some users are seeing a "How are we using your information" pop up when logging in and are unable to close it. Issue is limited to Internet Explorer.
    • Workaround: Use Chrome or Firefox
    • Status: Resolved

The status of these issues will be updated here until resolved.

We apologise for the inconvenience and will resolve these as soon as possible.

Tom Heaton
By Tom Heaton
Manager, Westlaw Product Management

Tom Heaton is a Manager at Thomson Reuters. He has over 20 years experience in information technology and legal publishing. His focus is on Website usability and everything online.

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