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Thomson Reuters Training & Support


Read through a list of frequently asked questions from our customers and prospects.

Product questions

How do I sign in to Checkpoint?

Go to and enter your OnePass credentials.

For IP users, simply click “IP users sign in” in the top right hand corner of the login window.

I'm unsure if I have OnePass access. What do I do?

On the OnePass 'Sign In' screen,, click ‘Forgot Username?'.

The system will prompt you to enter your email address and click 'Continue'. You will be sent an email containing your user name if your email is linked to an existing OnePass profile.

To access Checkpoint, you will be required to register the registration key to your OnePass profile. If you don’t have a registration key to link to your OnePass, please contact our Support team;

Phone: 0800 10 60 25
Mon-Fri, 8:45am-5:15pm (NZST)

What is OnePass?

Onepass is Thomson Reuters secure login tool which allows access to our online services such as Checkpoint Australia, Checkpoint New Zealand, Proview, Westlaw and Checkpoint World. 

Your OnePass profile links all your Thomson Reuters services to provide a single sign on solution, i.e., one username & password to access all their Thomson Reuters services.

If you have questions or run into issues using OnePass, contact our Support team for assistance on 0800 10 60 25 or

Forgotten username or password?

On the OnePass 'Sign In' screen,, click ‘Forgot Username?' or 'Forgot password?’.

The system will prompt you to enter your email address and click 'Continue'. You will be sent an email containing your user name or an email with a link to change your password.

How long can I leave my session idle before I get logged out of Checkpoint?

You will be logged our after 120 minutes of inactivity.

Checkpoint will check if your session is active every 5 minutes, for up to 120 minutes where the last check will be made. After 125 minutes, you will see a time out message for 45 sec before you are logged out permanently and returned to the Checkpoint log out page.

If you return to your session during this period, this will reset the time out period.

If you exit Checkpoint without logging out, you session will automatically expire after 6 minutes.

How do I find out coverage details for a Product or News Source?

Coverage information is available via the "I" scope icons next to products in the site Table of Contents. 

What are the system requirements for Checkpoint?

Following are the recommended hardware, software, and communications requirements for Checkpoint:

  • High-speed Internet connection
  • Microsoft Internet Explorer® version 11 or Mozilla® Firefox (latest version) or Google Chrome (latest version)
  • Adobe Acrobat® Reader (latest version)
  • 1280 x 960 or higher screen resolution
  • JavaScript enabled in the browser

Checkpoint is also responsive to the device from which it is accessed and will deliver an optimised experience on hand held devices like tablets and smart phones.

Please note: With Microsoft ending support for older versions of Internet Explorer on January 12, 2016. To ensure an enhanced Checkpoint experience, upgrade to Internet Explorer 11 as older versions will no longer be supported.

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