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My Account

Thomson Reuters Training & Support

Guides & Tips

Browse the library of user guides, support articles, tips and videos tutorials to help you get the most out of your solution. Keep visiting this page for new tools and resources.


ANZ-My Account User Guide

 This Guide provides an overview of the key functionality of My Account.


How do I gain access to My Account?

My Account is being rolled out to existing customers in a phased approach. If you have not received information regarding My Account and would like to use the platform, please contact Customer Care on 1300 304 195 (AU) | 0800 10 60 60 (NZ) or Care...


What is the difference between the eStore and My Account?

The eStore allows you to purchase Thomson Reuters products, while My Account enables you to view billing and payment details and manage online user access. You can access both the eStore and My Account using your OnePass profile, provided you have a...


What does partially registered mean?

Partially registered means that the online user still has outstanding registration keys available for activation. For example, if the online user has been provided with access to Westlaw AU and Practical Law, but has only activated their registration...


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