Getting Started

Legal Tracker support is available to all Tracker users with an active user ID and password. 

Field-specific guidance and downloadable step-by-step reference guides, designed to resolve your Tracker product questions, are available 24/7 in the Help site within Tracker.  Every Tracker page shows a help link in the upper right-hand corner.

Short, on-demand user tutorials that cover all major Tracker topics are located within Tracker's Help menu.  Every Tracker page shows a help link in the upper right-hand corner.

Complimentary web-based training sessions are available for both company and law firm users.  Visit the Help site, within Tracker, to register.  Every Tracker page shows a help link in the upper right-hand corner.

Tracker’s embedded Q&A tool is available to company and law firm users to quickly and efficiently search the Tracker database for immediate answers to “how to” questions.  The Q&A provides answers to the most commonly asked questions.  Every Tracker...

Client ID’s cannot be pre-loaded, but any client ID entered is saved and can be selected using a drop-down when singing on or when creating an alert. An ID only needs to be entered once. Admins will see all client ID’s used across the firm. 

You...

NewsRoom currency and coverage information can be found in two ways:

1. By browsing to the source in Westlaw Classic and clicking on the scope I icon.
2. By searching the NewsRoom Publication Directory.

Click here to link to the NewsRoom Publication...

Click on Tools from the homepage then select "My Content" for a list of content your organisation subscribes to.

Yes, they are available from various jurisdiction and content pages.

Our Tech Care team have access to OnePass usernames and the ability to trigger a password re-set in the event you have forgotten your login details.  Once triggered an email will be sent to the OnePass owner with a link to create a new password. 

No...