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Getting Started
Why does Westlaw Classic not remember my login details when I log on from a phone or tablet and have ticked remember my username & password?
If you have your phone or tablet set to Private Browsing the cookies that are used to save your username & password will not be saved or honoured. Click here to see how to turn off Private Browsing.
Getting Started
Where can I find Westlaw International or WestlawNext?
Westlaw International was decommissioned and replaced by WestlawNext in 2012.
WestlawNext was renamed Thomson Reuters Westlaw in January 2016.
Thomson Reuters Westlaw was renamed Westlaw Classic in October 2020.
You can still access Westlaw from...
Getting Started
What is the difference between the eStore and My Account?
The eStore allows you to purchase Thomson Reuters products, while My Account enables you to view billing and payment details and manage online user access. You can access both the eStore and My Account using your OnePass profile, provided you have a...
Getting Started
Why are the registration keys for Westlaw Classic and Practical Law the same?
Westlaw Classic and Practical Law are powered by the same system, hence the registration keys that you can view in My Account will be the same. However, access will only be granted to those subscriptions that are active on your account for the...
Getting Started
Why are the registration keys for Westlaw AU/NZ and Checkpoint AU/NZ the same?
Westlaw AU/NZ and Checkpoint AU/NZ are powered by the same system, hence the registration keys that you can view in My Account will be the same. However, access will only be granted to those subscriptions that are active on your account for the...
Getting Started
We subscribe to Practical Law AU and I have created a new online user in My Account. They should have complimentary access to relevant subscriptions on Westlaw AU. Why is the new online user unable to access this content on Westlaw AU?
If you subscribe to Practical Law and create a new online user in My Account, you will need to remember to add the new online user to the corresponding subscriptions on Westlaw AU. The new online user will then have two registration keys: one to...
Getting Started
How do I gain access to My Account?
My Account is being rolled out to existing customers in a phased approach. If you have not received information regarding My Account and would like to use the platform, please contact Customer Care on 1300 304 195 (AU) | 0800 10 60 60 (NZ) or Care...
Getting Started
What is My Account?
My Account empowers selected members of your organisation with the ability to view billing and payment information, as well as to manage user access for your Thomson Reuters online services.
Getting Started
What is Legal Tracker?
Legal Tracker is one of the world’s leading legal matter management, e-billing and legal analytics system designed for in-house lawyers. It gives leaders clear visibility and direct insight into the workload, cases and costs happening across their...
Getting Started